Oursource your after sales Customer Care

Snags are inevitable and need to be logged, signposted, decided upon and customers advised and updated, particularly if the purchaser is a first time buyer. Empathy, understanding, advice notes, assurance and audit trail whilst dealing sensitively and on a very personal level is key.

Our Developer Helpdesk service covers your 'build warranty period'.

Essentially, we train dedicated personnel to take calls and emails relating to defects or snags inside the properties. Issues reported are logged as either
(a) snags or
(b) defects or
(c) maintenance issues to be dealt with under the service charge.

We offer 2 service levels:

Inbound Helpdesk Call Service - logging, updating, reporting to main contractor

Managed Repairs Service- inbound call service + placing orders and book appointments with relevant main contractor or subcontractors

Dispute Resolution Service

Here our role is benchmarking what is built against the ‘as built’ drawings which form the purchase contract. Assessing deviations and correctness of installation and often facilitating a negotiated acceptance.

Disputes and mediation: Every service needs a pre-agreed appeals process

• to share decision making parameters with residents

• to benchmark defects against contact documentation

• that shows independence

• to protect you as developer from reputational risk

Defects and snagging service outsourcing can help by

• without time & leadership customer care will fail

• reduce your brand risk, distance yourself from snagging

• buy in capacity and skills outside your build skills-sets

• you get ‘emotionally intelligent’ trained decision makers

• you get decision makers on call for emergencies 24/7

• your customers get 1 point of contact for home and common parts issues

Managing your reputational risk

Knowing your buyers may well buy another property from you in the future so our role is to enhance and protect your reputation.

Our purpose is to help you concentrate on what your good at – building quality homes. Getting bogged down with non-core activities and spending money on internal resource will drain the life blood out of your business and if not handled professionally with efficient software systems in place, the initial brand perception from your residents will fall down a hole and will be very difficult for you to recover – not forgetting the damage disgruntled residents could do to you in seconds over social media.

It’s just not worth it and in fact far more cost effective to outsource – do it now.

Find out more today

"Ringley block management
has visible results"

Call us on 020 4506 9030

md@ringley.co.uk