Finding the right agent

Discussions on X (formerly Twitter) frequently reference eviction notices from letting agents. While some of these posts may be exaggerated or misleading, if genuine, they highlight unacceptable practices in the industry.

To help both landlords and tenants find a professional, reliable letting agent, we’ve put together some essential tips to guide your search.

Questions to ask them

Once you’ve shortlisted potential agents, here are some critical questions to ask before making your decision:

1. Experience – How long has the agency been in business? Longevity can indicate reliability.
2. Repairs & Maintenance – How do they handle repair requests? A smooth process is essential for both landlords and tenants.
3. Financial Management – What accounting system do they use? Their money-handling and reporting should be transparent and reliable.
4. Staff Training – How frequently is their team trained? Up-to-date knowledge is crucial.
5. Management Fees & Services – What do their management services include? Ensure all fees are disclosed upfront.
6. Tenant Acquisition Strategies – How do they attract quality tenants?
7. Technology & Accessibility – Can landlords and tenants easily access important documents and records?

Why choose Ringley?

At Ringley, we strive to meet all these criteria, offering value for money and exceptional service. Whether you’re a landlord or tenant, our team is committed to professionalism, transparency, and efficiency.

For more information, visit www.unaliving.co.uk.

Start with Online Research

A great way to assess an agent’s professionalism is by reviewing their marketing materials. Consider the following:

• Property Listings – Are the photos high quality? Are the descriptions clear, accurate, and well-written?
• Customer Reviews – Check Google and TrustPilot for real customer feedback. These consumer-driven platforms often provide a more honest picture than corporate marketing materials.

Industry Accreditation

• Industry Accreditation – Is the agent a member of a professional body such as ARLA? Accreditation ensures they follow industry standards and have a structured complaints and compensation system in place.

Local Knowledge

Local Knowledge – A local agent with a solid presence in the area is often better equipped to manage properties efficiently.