Author : Mary-Anne Bowring
Good communication - at a distance - between property managers and their clients and residents is more important than ever before
The work of a managing agent is to manage, arrange and communicate. We do this for groups of people who need to receive information about maintenance, upgrades, current spending, and future plans but who otherwise would be uncoordinated - they wouldn't know what was going on, or what was expected of them.
Our role is varied and many-faceted and the challenge is to carry it out effectively and sensitively. We deal on a daily basis with:
Luckily for us and our clients, while our core business is property, the human relationships, regulation, and compliance in what is a complex and highly legislated industry are all things that can be managed remotely. Not forever though. We very much need to be in touch with the buildings we manage and those who live in them. There is no substitute for seeing and feeling a problem, and in the short term photos and more conversations than we would normally have with clients and residents are painting pictures of what we need to see.
We have switched to video conferencing to ensure that Annual General Meetings can take place, and we have had over 6,000 customers opt-in to more by e-post.
Our main challenge is finding contractors with the capacity to attend our sites - and in some instances, availability of suitable protective equipment - and clients look to us to ensure that we have responsibly advised the supply chain.
During this pandemic, the need for strong communication is crucial, particularly as residents who are 'staying home' have more time for scrutiny of their home environment. The challenge of 'managing and arranging' has become increasingly complex with trades and supply chains hampered by ill, self-isolating or furloughed staff and many contractors not willing to enter people's homes. There has also been confusion over which maintenance tasks should be considered, although the government has now published guidance on electrical and gas safety checks as well as lift inspections.
So, perhaps in these strange times, our services are needed more than ever.
Why not READ our Planet Rent Blog too: blog.planetrent.co
Mary-Anne Bowring FIRPM FRICS FARLA FCABE Founder/Head of Asset Management
Strategic partnerships, holistic delivery/ opportunities, growth, value engineering, thought leadership
Ian Barber MD BTR Mobilisation & Leasing
Runs HQ & site lease-up teams. Drives rent pricing, mobilisation, marketing, happy residents!
Jon Curtis MRICS Head of Building Engineering
Chartered Building Surveyor. Lectures on EWS1 & building safety. Runs CapEx programmes.
Kate Robinson MIRPM MD Blocks/FM Management (London Region)
Master plan setup, ops and staffing and resident engagement. ISO45001 champion.
Lee Harle Partner Ringley Law
Plot conveyancing. Debt litigation. Group Company Secretary.
Anthony Kingdon MIRPM AssocRICS MD Blocks/FM Management (North Region)
Stakeholder engagement. Mixed tenure specialist. Budget management. Plant audit, PPM compliance.
Chris Georgalis MRICS Head of Commercial Valuation
Chartered Valuer. Rental valuations: retail, leisure. IRR modelling and valuations for secured lending. Compulsory purchase & rent reviews
Nichola Pughe MRICS Head of Residential Valuation
Chartered Valuer. Rental development & mixed use valuations, IRR modelling. Leasehold enfranchisement specialist
Libby Chen MSc Compliance Manager
Operational Plant & Equipment strategy PPM Compliance lead, Asset tagging Client major projects
Dipesh Parekh Director PlanetRent
Customer centric, vertically integrated PropTech/fin-tech solutions.
Leana Aristodemou MIRPM MARLA AssocRICS Strategic lead: ESG & Asset Business Plan delivery
Financial modelling, valuation analyst to support underwriting & fund reporting.
Natalie Birmingham Helpdesk Support Manager
Trainer & Helpdesk Manager: people, systems,contractors. ISO45001 supply chain accreditation.
Steve Norman Planning Director
Land due diligence (opportunities & constraints) Has contributed to a number of award winning schemes.