Hanover Court

---

The Challenge

---

On this new build block called to investigate a leak we uncovered numerous roof faults. The construction of the roof was a flat liquid applied cold roof that had been incorrectly installed and lacked competent detailing at upstands and around pipe protrusions. We instigated claims through the NHBC insurance and worked with loss adjusters to achieve resolution.

---

The Solution

---

This was good to customers because taking care of the faulty roof construction at an early stage saved residents from many years of roof leaks and other related damage to the property.

---

Customer Response

---