Head Concierge

Jobs in Head Concierge previous successful applicants have come from

The Head Concierge is responsible for overseeing the day-to-day front-of-house operations, supporting and supervising the concierge team, cleaners, and handyman on site. This role requires a proactive leader who can balance customer service excellence with operational management, compliance, and health & safety requirements. While covering concierge duties as necessary, the Head Concierge will primarily work ahead of the on-site team, ensuring smooth service delivery and consistent high standards across the estate.

Head Concierge role overview - what does a Head Concierge do?

Head Concierge – Responsible for the smooth running of all front-of-house services across the estate, the Head Concierge oversees and supports the concierge team, cleaners, and handyman on site. The role combines leadership with hands-on involvement, ensuring that residents, visitors, and contractors receive a professional and welcoming service at all times. In addition to supervising daily operations, the Head Concierge maintains compliance with company policies, health & safety standards, and estate procedures. They work proactively to anticipate and resolve issues, uphold high service standards, and coordinate with management to deliver consistent, efficient, and customer-focused operations. While primarily leading and planning ahead of the team, the Head Concierge will also cover concierge duties when needed to ensure seamless service delivery.

What do I need to do to become an Head Concierge - candidate requirements

Operational Leadership

- Provide visible leadership and support to the concierge team, working alongside them while maintaining a forward-looking management role.
- Manage staff rotas for concierges and cleaners (if taken in house) ensuring adequate cover for all shifts.
- Cover concierge duties during staff sickness, absence, or holiday.
- Supervise the handyman, allocating reactive jobs and monitoring completion of proactive tasks.
- Liaise with Head Office regarding works, contractor visits, and estate operations.

Estate Compliance & Safety

- Complete Building Safety Act (BSA) monthly walks and ensure reports are submitted.
- Maintain and update the on-site Health & Safety folder.
- Manage and issue permits to work for contractors, ensuring compliance with site procedures.
- Undertake statutory and best-practice testing such as:
  • Emergency lighting tests
  • Automatic Opening Vent (AOV) tests
  • Fire alarm tests (either independently or alongside the caretaker).

Customer Service

- Act as a primary point of contact for residents, delivering a professional and approachable service.
- Handle queries, complaints, and issues promptly, escalating to Head Office when required.
- Ensure the concierge team provides consistent five-star service to residents and visitors.

Administration & Reporting

- Monitor and report on building operations, staffing, and service delivery.
- Assist with incident reporting and escalation procedures.
- Ensure clear communication between the estate, residents, contractors, and Head Office.

Person Specification

Essential

- Previous experience as a Head Concierge, Estate Manager, or Senior Concierge within a residential or hospitality setting.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Sound knowledge of health & safety compliance and procedures.
- Ability to multi-task and work proactively in a fast-paced environment.
- IT literacy (Microsoft Office, rota/HR systems, reporting tools).

Desirable

- Experience in managing contractors and permits to work.
- Knowledge of the Building Safety Act compliance requirements.
- Fire safety awareness training (including AOV and fire alarm testing).
- First Aid qualification.

Remuneration & Benefits

- Competitive salary (DOE).
- Standard working hours with flexibility on scheduling.
- Opportunities for professional development and training.

What are the skills and experience you need to be a Head Concierge

Salary Range for our Head Concierge located in Croydon

Head Concierge roles within the Site Security/Concierge at RISSS

Are you an agile and adaptable individual, highly skilled in people skills and customer focused?  If so, we want to hear from you.

RISSS is a dynamic and innovative people led business.  We believe that the most valuable asset of any business is its people, and look to help you on your journey of personal development through symbiotic development with us.  

We use cutting edge tech, and innovative platforms, to deliver the highest standards to our clients.  If they are happy we are happy, and so work with the best people, helping you develop on your career path, through mutual learning and raising standards.

We utilise technology to report to clients in real time, and deliver the best gold plated service as a provider of roles within the property industry.  Whether it is concierge, housekeepers, estate operatives, building managers, we help you deliver the very best standards to our clients, and reward those highly motivated self starters that can deliver the optimum service that we believe our clients deserve.

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