Property PA, Portfolio Customer Service & Admin Manager
Estates London, NW1 8PR
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Property PA, Portfolio Customer Service & Admin Manager
Multi-award winning Camden Town based Ringley Chartered Surveyors seeks 1st class Property PA to support high net worth customers on arguably Londons most prestigious estate where 1st touch resolution really matters.
The special person we are looking for will be versatile and empathetic, have great listening skills as well as being naturally organised and good at explaining what can be done, before agreeing the right course of action. They will also enjoy the human element (rather than hiding behind emails) to check up and check in with customers to build trust and gain their confidence.
Day to day you'll be checking in with the team leader to agree priorities, holding the fort whilst leaders are on site or in meetings, taking minutes of meetings, following action items, managing reporting deadlines and checking reports to look for anomalies and coordinating outcomes.
You will be organising appointments, logging issues, signposting customers and managing email inboxes. You will be the type who can keep one eye on the strategic bigger picture to support the team leader, and also efficient and responsive to plough through the admin.
You'll be outcome oriented and the type that makes a difference simply doing what you say you are going to do, which in our industry is a sure way to get raving fans and improve life for residents. After all, when things are well run this adds to how our Clients feel about their home, and its value. We have a great wider team - all our people are creative problem solvers who share expertise with each other in order to deliver solutions to those who come to us for advice
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Property PA, Portfolio Customer Service & Admin Manager roles within the Estates at Ringley Limited
The Ringley Group's customer focus sets a benchmark in the industry. We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent. All our property people are creative problem solvers and help owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management. The role will also get you networking with our Legal and Final Accounts Officers.
As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent. Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer: ‘good advice, great service by brilliant people, every time’.
We put these words into practice by investing in the continuing professional development of our people. We love to celebrating what we achieve as individuals and as a team. In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.
Our history: Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit. The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years. The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.
Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning.
The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise. In 2010 we introduced a 'money back guarantee'.
By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established. We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….
