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What our customers are asking:


What are the new energy efficiency rules for the private rental sector in the UK?

The UK government is proposing to raise the minimum Energy Performance Certificate (EPC) rating to a band C by 2025 for new tenancies and for all tenancies by 2028.


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What measures should the UK government focus on to overcome the housing crisis?

The UK government needs to primarily focus on the supply side of the problem. This involves building more houses by providing available land and offering incentives for construction. Also, it is crucial to prioritise the quality and affordability of both new and exis...


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How many homes are estimated to be missing from the national housing market in Britain?

Britain is facing a shortage of approximately 4.3 million homes compared to the average European country.


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Does the mortgage charter offer any provisions for buy-to-let investors?

No, the charter does not include specific provisions to support buy-to-let investors. It primarily focuses on providing assistance to residential mortgage customers facing financial challenges and aims to avoid repossession in extreme cases.


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Will the mortgage charter help homeowners facing financial difficulties?

Yes, the charter aims to provide relief to borrowers worried about high-interest rates and supports those who may have trouble making timely repayments. It offers personalised assistance, such as extending the mortgage term, switching to interest-only payments, or te...


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How has the government responded to concerns about the progress of the Renters Reform Bill?

The government, represented by Penny Mordaunt, the Leader of the House of Commons, responded to concerns about the Renters Reform Bill during a Commons Question Time. Mordaunt acknowledged the widespread interest in the Bill among Members of Parliament. She hinted th...


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What has been the timeline of the Renters Reform Bill thus far?

The Renters Reform Bill had its First Reading in the House of Commons approximately four weeks ago, during which it was formally introduced, and its title and main objectives were presented. However, there has been uncertainty regarding the timing of its Second Readi...


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Which regions in the UK have the highest concentration of holiday homes?

The South West region, particularly areas like South Hams in Devon and Cornwall, has the highest concentration of holiday homes. Other areas like Wales, North Norfolk, and the Isle of Anglesey also have significant numbers of holiday homes.


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What happens if the NHOS finds a developer in breach of the NHQC?

If the NHOS determines that a developer has breached the NHQC, they can order the developer to rectify the issues, provide compensation to the homebuyer, or take other appropriate actions to address the breach. 


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How does the NHOS benefit homebuyers?

The NHOS aims to improve the quality of new homes and enhance consumer protection for homebuyers. It provides a cost-effective and less time-intensive alternative dispute resolution process for resolving issues with developers, ensuring buyers' rights are upheld.


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