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What is Property Management

Ringley property management with results you can see

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We love buildings, but our true business is people and building relationships, that’s why our people know they really can make a difference, one leaseholder at a time. We manage blocks of flats and apartment throughout London, Essex, Kent, Surrey and Sussex and match our people to your property, with you, what needs to be achieved and the relationship you seek in mind. We lead the market in transparency and approach property as a business, focusing on risk, cash, repairs and place making, usually in that order.

At Ringley we’re not shy of hard work and believe our ability to get stuck in and find solutions sets us apart. We are innovative to the core and committed to implementing good ideas in pursuit of 5* service. Don’t take our word for it, ask our Clients.

Being who we are would be impossible without our passionately committed people, whom we sponsor, support and empower to be the best they can be; as achieving a national training award and Silver IIP status confirms.

What you get is:

a dedicated team:

Our Property Manager’s work in teams and work in pairs, so there’s another Property Manager to cover for holidays etc..

24 hours a day:

with Ringley Property Manager’s on call, emergency booklet on-line, details of 24 hour insurance helplines online

100% transparency:

invoices, bills paid, leaseholder statements, and much more…..

The Block Care Guarantee - our 3 promises:

  1. Your own dedicated team - the same staff will deal with your queries 24/7, 365 days a year.

  2. Free banking - as long as your account is in credit there will be absolutely no charges ever!

  3. 100% of service charge debts collected or pursued in court within 3 months.

What property management at Ringley offers to you

Proposing

a service charge budget for you to agree

Preparing

a reserve fund with the future in mind

Collecting

Service charges in the way the lease sets out

Inspecting

the common parts at a frequency agreed with you

Negotiating

Contracts, repairs, long term qualifying agreements

Interpreting

Leases, capital expenditure plans, caselaw and…………

Signposting

When we think you need specialist advice

Implementing

best practice as it applies to the task in hand

Reacting

by appointing contractors for small repairs to the structure, plant, fixtures, fitting and equipment on a day-to-day basis.

Facilitating

Insurance claims to support owners

Managing

Neighbour issues such as parking, nuisance, noise and much more

Diagnosising

Problems on site

Improving

the environment by working with residents and the local crime prevention officers to enhance security and make you feel safe

Interpreting

fire risk assessments and planning with you what you need to do

Instructing

Solicitors to deal with breach of lease and serious debt recovery

Re-tendering

cleaning, gardening, window cleaning and facilities contracts to deliver you value for money

Arranging

insurance for buildings, Directors & Officers, plant and public liability

Maintaining

records of what we do

Appointing

a Chartered Accountant to prepare the service charge accounts

Adding

Interest received to the money we hold for you

Protecting

your money, holding it in trust, in an RICS regulated Client account and giving you the benefit of the ‘RICS Clients Money Protection Scheme’

Showing

you almost everything at the Ringley Gateway™ online

Sending

a copy of the bank statement to you, if you want each month

And, where you as a Client are a company, you’ll also find us

Arranging

The Annual General meeting

Appointing

a Company Secretary to maintain the statutory registers and file the annual return

Instructing

a Chartered Accountant to prepare the company accounts

If you are wondering why we chose a list of verbs to describe what we do – the answer is because Ringley is a results oriented organisation that believes in getting things done. We have built our own systems to track workflow; in fact, 15% of our team’s salaries are based on actions from minutes and site visits being completed within 30 days. So describing what we do using verbs just seemed like the right thing to do.

We make it easy for owners to pay…

Owners can set up direct debits or pay by credit or debit card on line. As we reconcile daily internet bank transfers and standing orders are possible too. Direct debit is the best method as then we can manage your payments each year when the new budget is set

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